FAQ

1. How do i place an order for custom cakes?

Bento Cakes - All available bento cakes are displayed on the website, no customization is allowed.

Single Tier cakes - You can select from the designs available on the site. Else you can WhatsApp us the template given on our website & we will get back to you in 3-5 working days (Tues-Sat). 

2. Can i place an order a few months ahead of time?

No, we are only taking in orders on a monthly basis and do not accept advanced orders. The following month available slots will be released on either the 18th/20th. Do keep a lookout on our Instagram page for more updated details. 

3. Am i able to change the details on the cakes?

Cakes available are of fixed designs, no changes are allowed.

4. Will the cakes be exact to what I've requested/selected? 

Each cake in handmade, colors/designs will not be 100% the same as the photos and might vary. However we will try our best to match the selected design. 

5. Are the bakes halal?

We are not a halal-certified but it does not contain pork/lard and gelatin. If it contains any of the above it will be specially mentioned.

6. Delivery

Islandwide delivery @ $12.

Surcharge applies for Sentosa, Jurong Island & MBS.

​There will be 2 delivery timeslots to choose from : 12-4PM / 5-8PM
​No deliveries on Sundays & Mondays 
Strictly no self-collection/arranging of own delivery is allowed.

7. Cancellations/Changes

Strictly no changes are allowed once your order is confirmed to avoid confusion. Kindly make sure all information provided is correct before submitting your order. 

No refunds will be made for order cancellations once payment is confirmed.

8. Payment

We accept credit card payments (visa & master) for orders placed via the website. 

For orders placed through WhatsApp, (PayLah!/PayNow/Googlepay) is accepted. 

9. Cake Care

Once cake is received, store in fridge immediately. 

Take cake out to thaw for 20-30 minutes before consuming else it will be hard and crumbly. 

For Single Tier cakes, there is a plastic straw in the middle of the cake to act as support, do remove before consuming. 

Cakes are best consumed on the day of delivery but can be kept up to 4 days in the fridge, leftovers to be kept in airtight container to prevent it from drying out.